Privacy Policy
Last updated: November 15, 2025
1. Introduction
Kiota ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual pharmacy platform and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and mailing address
- Date of birth, gender, and other demographic information
- Medical history, prescriptions, and health-related information
- Payment information (processed securely through third-party payment processors)
- Insurance information when applicable
- Account credentials and authentication information
2.2 Usage Information
We automatically collect information about how you interact with our Service, including:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Log files and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process prescriptions and medication orders
- Facilitate communication between doctors, patients, and pharmacies
- Send you notifications, updates, and important information
- Process payments and manage billing
- Comply with legal obligations and regulatory requirements
- Detect, prevent, and address technical issues and security threats
- Conduct research and analytics to improve our services
4. Health Information (HIPAA Compliance)
As a healthcare platform, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable health privacy laws.
We implement appropriate administrative, physical, and technical safeguards to protect your health information. We only use and disclose PHI as permitted by law and as necessary to provide our services.
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Healthcare Providers: To facilitate prescription processing and care coordination
- With Pharmacies: To fulfill medication orders and delivery
- Service Providers: With trusted third-party vendors who assist in operating our Service
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal and contractual obligations)
- Opt-out of certain communications and marketing
- Request restrictions on how we use or disclose your information
- File a complaint if you believe your privacy rights have been violated
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@kiota.com
- Phone: 1-800-KIOTA
- Address: Kiota Health, Nairobi, Kenya